Cashback help
Find the next check for your casino cashback
Start with what the account shows. A reward ready to collect needs a claim procedure; an absent amount, smaller credit, expired reward or unexpected bonus balance needs its own check.
Keep the exact programme and period beside the amount. Then choose the route that follows that state through to the record or condition you need next.
Where has the reward got to?
- AccruedAn estimate has built up from qualifying activity.
- AvailableAn amount is ready for collection or activation.
- ClaimedThe account records the collection request or action.
- CreditedThe amount has reached its named wallet or payment destination.
- Cashout eligibleThe applicable withdrawal conditions are satisfied.
Use the stages in your programme. A credit and a withdrawable amount can be different states.
Choose the first useful check
Find the closest account state. Each route answers a different question, so a smaller payment and a missing payment stay separate.
On a narrow screen, scroll the table sideways to reach the guide links.
| What you see | Check first | Open the matching route |
|---|---|---|
| An amount is available to collect | Confirm the exact reward, receiving balance and collection deadline. | Follow the claim procedure |
| The expected reward has not appeared | Check access and eligibility, the closed calculation period and availability time. | Trace missing cashback |
| A credit exists, but it is smaller | Match its period and currency, then compare the eligible base, rate and deductions. | Reconcile the amount |
| A deadline has passed | Identify the claim, released portion, activation or wagering clock and its starting event. | Identify the expiry clock |
| An instant reward still has a timer or later portion | Separate earning, claim availability, balance credit and scheduled release. | Follow instant reward timing |
| A game round was unsettled at the cutoff | Keep the round reference and compare its opening, closing and settlement records. | Trace pending game rounds |
| The records are scattered or hard to compare | Put the same programme, period, currency and reward entries in one record. | Build a reconciliation record |
| Expected cash appeared in a bonus wallet | Match the promised payout form to the credited product before activating or cancelling it. | Check an unexpected bonus credit |
A displayed claim timer concerns availability. An unsettled game round concerns the calculation inputs. A later Calendar payment concerns release. Keep those records separate when more than one is waiting.
Collect an available reward or trace one that is missing
Use the ordinary procedure when an amount is waiting. Start the diagnostic route when the expected amount never became available or a collection has no corresponding credit.
Claim procedure
Collect cashback and confirm the credit
Follow eligibility and any opt-in through automatic credit or manual collection. Check the receiving wallet, activation and reward wagering before moving on to cashout.
Use it for: the successful path from an eligible reward to the recorded credit.
Follow the claim procedure
Check entry, opt-in, qualifying funding or games, the completed period and any minimum or lifetime eligibility gate. Distinguish an unavailable reward from a submitted claim still waiting for credit.
Keep: the displayed status, relevant period and claim reference.
Separate a smaller amount from the wrong wallet
A credit is present in both situations. The next question is whether its amount differs or its payout form differs from what the programme promised.
Amount reconciliation
Explain cashback that is lower than expected
Work back through the eligible base, applicable rate, deductions, caps or payment split. Compare amounts in the same currency and period, keeping expected, claimed and credited values separate.
Use it for: an existing payment whose size needs explaining.
Credit destination
Check cashback paid as bonus instead of cash
Compare the promised payout form with the actual product and wallet entry. Identify whether the bonus conditions were disclosed or the credit conflicts with the offer, then check activation, wagering, expiry and cancellation consequences.
Keep: the original offer wording and bonus-wallet entry before taking another action.
Identify what is waiting and which clock applies
A pending game round, an uncollected reward and a scheduled portion are different records. Choose the event first; its starting time and timezone determine which deadline to inspect.
Expiry guide
Identify the reward deadline that passed
Separate an initial claim, a released portion, bonus activation, wagering completion and replacement by the next reward. Keep the trigger and timezone with the deadline.
Use it for: deciding which expired object and rule to ask about.
Instant reward timing
Follow earning, collection and later release
Distinguish instant accrual from a claim cooldown, immediate balance credit, deferred release and withdrawal. An available claim can contain a part that pays later.
Use it for: a timer or scheduled portion after the earning stage.
Settlement ledger
Trace a pending round across the cutoff
Match opening and closing records to an unsettled wager and its later settlement. Keep it in the correct calculation stage so the same pending amount is not counted twice.
Keep: the round identifier, stake, result status and settlement time.
Reconciliation worksheet
Keep a record the next check can use
Bring the offer and account entries together before asking about a difference. Use the cashback reconciliation worksheet to build and export a structured record.
- Programme and access
- Casino, exact reward product, status and any opt-in or qualifying funding.
- Period and units
- Calculation start and end, timezone, currency and wallet.
- Calculation inputs
- The relevant base records, deductions and any unsettled round or adjustment.
- Expected and actual
- Expected amount, displayed availability, claimed amount and credited amount as separate entries.
- Action references
- Claim, transaction, release or round reference, with its time and displayed status.
- The matching rule
- Relevant offer wording or screenshot. Redact personal identifiers and exclude passwords and payment credentials.
The worksheet keeps a pending claim, a pending game round and an expired release distinct. A completed record helps you explain the question; it does not establish that a disputed amount must be paid.
Build and export the reward recordTwo programmes that need different timing checks
These products illustrate why the calculation base, availability window and payout destination belong beside the amount. Their percentages use different denominators, so they do not form a rate ranking.
Booi: check the closed week and available cashback
The weekly programme pays 4-7% of adjusted real-balance losses to the Main Balance with 0x reward wagering. Wooden Lemur and Bronze Eagle receive 4%; Silver Crocodile and Golden Lion 5%; Platinum Elephant 6%; Diamond Gorilla 7%. Cashback is available across statuses, while numeric qualification for the upper statuses remains unspecified here.
The calculation runs from Friday 00:00:00 to Thursday 23:59:59 UTC. It uses real-balance bets across account currencies, less winnings, other real-balance credits and unfinished-round amounts. Friday credit starts at 00:00 UTC, within an hour. The amount remains available for 7 days; the next weekly amount replaces any unused earlier cashback.
The withdrawal minimum is USD 1. Separately, a weekly amount below USD 1 or EUR 1 cannot be activated. Do not treat either as a minimum credited amount. Status is reviewed monthly and may be retained or lowered; the upper-tier qualification, full game exclusions, earning cap and FX rules are not specified in these programme terms.
Rollbit: check the immediate and Calendar portions separately
Base casino rakeback is 5% of eligible theoretical house edge. Claims are available every 30 minutes. At claim, 50% goes to the balance and 50% enters the Rewards Calendar over 3 days. A balance credit equal to half the claim can therefore reflect the published split.
Calendar amounts become available at 00:00, 08:00 and 16:00 UTC; each release expires 24 hours later. That clock applies to the released portion. It does not establish the expiry of the unclaimed rakeback stock or an exact number of equal instalments.
The base description leaves the minimum claim, earning cap, standalone reward wagering, cashout status and full game/edge inputs unspecified. It also does not establish universal first-bet access. Keep these open when deciding what can actually be collected or withdrawn; other Rollbit boosts and personalised bonuses are separate products.
Questions while tracing a reward
Is a pending reward the same as a pending game round?
A pending game round is an unsettled wager or result that may affect the calculation period. A pending claim or calendar release concerns the reward payment. Keep the round reference and settlement time for the first question; keep the claim or release record for the second.
Does instant rakeback mean I can withdraw it immediately?
Identify what the programme makes instant: earning, collection or balance credit. A claim cooldown, a later calendar portion or a withdrawal condition may still apply. Confirm the receiving balance and the remaining cashout conditions before treating the displayed amount as withdrawable.
Can an expired cashback reward always be restored?
Restoration depends on the exact programme and expired reward. Keep the original status and timestamp, identify the event that started the clock and ask about that record. A new deposit does not itself establish that an expired amount can be recovered.
Should I cancel cashback that appeared in the bonus wallet?
First compare the promised payout form with the exact product credited. Read the cancellation rule for that bonus, including what happens to its winnings and any underlying cash. Keep the wallet entry and relevant terms before deciding; a generic cancellation instruction cannot establish those consequences.
Do I need to play more to investigate missing cashback?
Use the activity, reward and claim records that already exist. They show the calculation period, qualifying activity and payment stage you need to check. Another wager does not establish that the original reward was eligible or that its claim completed.
What makes a reward enquiry useful?
Name the programme and product, calculation period and timezone, wallet and currency, expected amount, actual entry and its status. Add the relevant claim, credit, release or round reference and the matching rule. Redact personal identifiers in screenshots and exclude passwords and payment credentials.